Get a FREE consultation to find out how Jackie can make your business more efficient and get tips on how to increase productivity.

Highlights of Services Provided

Process Improvement

• Reduced the annual turnover rate in DLS’s 35-member billing department from 42% to 15% through staff development and process improvement
• Led the development of competency-based job descriptions and performance appraisals as part of a restructuring of the Performance Management System at DLS
• Improved administrative processes at Skelton’s Fire Equipment increasing the CFO’s efficiency by 80%

Staff Development

• Designed and implemented a complex multi-tiered staff development program for the 550+ executives and staff at Diagnostic Laboratory Services (DLS), a large medical diagnostic laboratory. The program was featured in the Pacific Business News Magazine as an example of excellence in corporate training
• Developed a course titled “Train the Trainer,” which was implemented throughout DLS. This training prepared all staff to train new staff in their own departments
• Developed a course titled “Tranzition Zone” for first-time supervisors at DLS
• While employed at PACT, planned and executed four two-day workshops for social service executives and professionals to improve management and technical skills and featured nationally recognized subject experts. PACT was the only social service agency to host such training events for the social work community at that time and was widely noted for its excellence in training
• Created and implemented a staff development program for PACT’s staff of 100 social workers and support staff, which included monthly full-day workshops
• Conducted workshops for Pathology, Inc., a large pathology laboratory in Torrance, CA, on management skills and team building for all levels of staff

Fund Development

• Wrote a proposal to the Hawaii Department of Health, which was awarded at $12 million to establish Child and Adolescent Resources for Education (CARE), which provides psychological services to challenged children
• Directed efforts that brought in $1.5 million through grant writing, direct solicitation, direct mail campaigns, special events, and social media efforts as the Fund Development and Communication Director at the Bay Area Food Bank in Mobile, Alabama
• Directed the re-design of the website for the Bay Area Food Bank, including capabilities to register for volunteer service, to locate food pantries by ZIP codes, and to donate in a simpler manner. The re-design won the Food Bank a $10,000 award
• As a member of a grant writing team, wrote a portion of a $1 million Drug Elimination and Community Development proposal. The grant was awarded by the United States Housing and Urban Development Department to the Hawaii Housing Authority
• Wrote grant proposals which funded a parenting education program for five years under Parents and Children Together (PACT). Conducted “Train-the-Trainer” workshops for parenting trainers who delivered 6-week programs across Oahu in community centers, schools, businesses, and both the men’s and women’s prisons. At the time, it was one of just a few resources available to parents who were court-ordered to parenting education